1. General Policy. Donations are voluntary contributions supporting Qiblat Foundation's charitable activities. Donations are not automatically refundable.
2. Eligible Circumstances. Refund requests may be considered for duplicate payments, incorrect donation amounts, unauthorized transactions, or verified technical errors.
3. Request Procedure. Donors should submit their name, transaction date, donation amount, proof of payment, and reason for requesting a refund.
4. Review Process. Each request will be reviewed based on transaction evidence, the status of the donated funds, payment provider requirements, and applicable laws.
5. Refund Processing. Approved refunds will be returned through the original payment method whenever possible. The donor will be informed of the expected processing time.
6. Restricted Donations. Zakat, waqf, and other restricted donations are subject to applicable legal and Islamic principles.
7. Project Cancellation. If a project cannot proceed, the Foundation will communicate the situation and determine an appropriate resolution consistent with the donation's purpose and donors' rights.